Reframing Redux

Ever since my last post (yes, I know it’s been a while) I’ve been more conscious of reframing and how quickly it can change our perceptions.

Chatting to my lovely – and brave – friend Puja over lunch the other week we started casually deconstructing her life from different linguistic points of view, and she agreed to let me write up two versions of her to illustrate the point some more.

My last post was very much about my interior framing. Thinking about someone else made me reflect more on public ‘framing’, whether through social or traditional media – so I give you ‘Party-girl Puj’:

Bitchy to me at school until she discovered my usefulness for homework, Puj went on to study PPE at York, predictably becoming a Lib Dem apparatchik. Not sticking around long enough to see them in power, Puj became a PR girl – notable achievement: hugging Sting. She went on to reconcile her love of schmoozing with her conscience by working for charidee, but still cultivates contacts with expense accounts, and is sometimes found falling out of Westminster bars. Not working at present, she’ll probably ‘do something’ behind the scenes in the forthcoming election. She spends her downtime at her second home in the South of France, and is currently planning a future birthday – on a yacht, dahling, of course.

In contrast, we have my friend, wonder woman Puja:

Grown-up enough at school to realise there were more things uniting us than dividing us, and brave enough to change in response to that insight, Puja became one of my lifelong best friends. She overcame obstacles to do well academically, but what’s really carried her forward is her wonderful, gregarious charm, combined with a pragmatic idealism that’s seen her consistently undertake charitable work at home and abroad from school onwards. Her combined interests in politics, charity and International Development have been pursued with determination and consistency throughout her life, studies and career, most recently as a Director of a national charity (balancing this with being a great mother of two). Always bold, I have learned a lot and had so much fun in her wake, from attending my first political march and supporting a charity stall involving bananas (don’t ask), to hanging out on french beaches, Desperados in hand (still setting ourselves and the world to rights, of course).

Use your words wisely out there…

Owning ‘lowkeyhighflyer’ part 2: high what??

So now we come to the difficult part.

It’s not the ‘low key’ part of my handle that I ever have problems with, of course, it’s the other bit – for three main reasons.

1. Did I get it wrong – should it be ‘flier’ not ‘flyer’? Have I described myself as a sort of leaflet? For a writing pedant like myself, this is enough to cause deep unease. As this post from Daily Writing Tips attests, it’s not straightforward – so I’ve learned to let it go (most of the time).

2. Is it horrifyingly arrogant and off-putting? Nobody should really call themselves a high flyer (or flier), right, that’s just hubris? I just have to hope that people respond to the low key part, and the intended humour. Fortunately some eminently sane and loveable people such as @RachaelDunlop think it’s ok, so I’ve learned to let this go as well.

3. Our old friend, imposter syndrome. Aside from whether it is arrogant to adopt the name high flyer, is it even remotely accurate? This is how it got hard for me to ‘own’ my handle for a longish time, despite being a generally – fortunately – positive, confident and mentally resilient person. Inspired again by digital women teacamp, and specifically the awesome and honest Mazz Mosely, I want to explain why by describing my life and career to date from two different points of view.

The ‘high flyer – you have to be kidding’ version:

I was a social misfit, who, despite high academic achievement, failed to get an interview for Oxbridge. I joined the Inland Revenue (having failed to get onto the general Civil Service Fast Stream the year before) because I didn’t really know what I wanted to do with my career, and have since progressed only 2 grades in 15 years. At one stage, after encouraging my bosses to advertise a job I was occupying on temporary promotion, I spectacularly failed to even get an interview. Rather than throw myself into my career, I have chosen to work part time even when I knew this would reduce my chances for promotion, including taking a nine month sabbatical and fourteen months maternity leave. The sabbatical was to write a novel – which I wrote, but have done nothing with since. Since having a child I have almost stopped writing altogether – even blogging is something I only manage to do every few months, reaching hardly any readers. My life is comfortable – but that just reduces my drive to achieve more.

The ‘yeah, ok, not bad!’ version:

I got a First across two disciplines (history and politics – with a bit of English for good measure), at a university which also helped me to come out of my shell socially. I secured a place on the Revenue fast stream – then even more competitive than the general fast stream -because i cared about public service, and have since made a difference across a huge variety of roles, including successfully leading teams of up to 50 people (with geographical spread) and advising government Ministers including the Chancellor. I was the first of my fast stream intake to move up a grade, and also the first to move up the grade after that (albeit on ‘temporary’ promotion – which lasted across 3 jobs and 5 years because everyone recognised my performance at that grade – and I’ve now secured the permanent version). As part of the team that merged the Revenue and Customs, I wrote the book (or at least the Review Chapter) about information and IT, predicting and adding critical mass to ideas about use of information to improve our services and evidence base that are still going strong today. Along the way, I learned a lot about digital – being instrumental in moving Business Link to GOV.UK and acting as a champion for new approaches – and am part of a wonderful ‘gov-and-wider’ digital community. I wrote a novel (and a half), won a writing prize on the same platform as Terry Pratchett, and have been published in various ways including a book review in a national magazine and a story in a charity anthology that was a Shelter ‘hero’ fundraising project. During all this, I survived losing both my parents (one in my 20s and one in my 30s); got married, and had a daughter. Whenever I have made mistakes or encountered setbacks I have learned from them and gained something as a result. I am happy and conscious of my good fortune in life – I take (almost) nothing for granted and appreciate what I have. I have made conscious choices that keep me happy and healthy, while still enjoying a challenging and interesting career, which continues to progress.

These stories are both true – albeit representing extremes. I hope they serve to illustrate the power of framing (or reframing), to empower or depress ourselves. The second one is – fortunately – closer to how I generally see myself, but we all have periods of doubt and despondency. It can also help to get some fresh perspective – I am often pleasantly surprised by how others see me. So, on that note, I shall be remaining yours very truly,

lowkeyhighflyer.

Owning ‘lowkeyhighflyer’ part 1: low key

Various things lately – including the excellent Digital Women Teacamp last week – have been making me think differently about my ‘@lowkeyhighflyer‘ handle.

I adopted it in optimistic and lighthearted mood when going on sabbatical about seven years ago. I went through a long phase in the middle when I was embarrassed by it, but too lazy to change all of my accounts. Then, gradually, I started to feel better about it again – which is nice for me, but also involved clarifying some stuff that I want to share.

First, the low key bit. It’s not about being subdued – more about balance and restraint, wanting to progress in my career and challenge myself, but not at the expense of the other things and people that I value.

It’s about knowing my own limits – I wish I was one of those people with boundless energy who need only 4 hours sleep but I’m just never going to be – and about recognising what I need as an introvert (if you haven’t yet read Quiet: The Power of Introverts in a World that Won’t Stop Talking  I recommend it, for knowing yourself and others better). Over time, I have lost many of my most obviously or negatively introverted characteristics – I work well in teams, can present confidently to rooms full of people, and only rarely suffer from ‘imposter syndrome’ (more about that in the second half of this blog) – but I still find it physically exhausting to be ‘always on’ at work or socially, and need my time away to recharge if I am to remain positive and effective.

The most obvious way that I act on this is to work part time.

I started working four days a week almost ten years ago, simply because I did some sums, realised it was more affordable than I thought (if I added half an hour to my other days and after adjusting for tax), and sensed – rightly – that it would be better for my happiness, health and general sanity.

I’d just finished a big, tiring project at work in London, and was using a lot of my leave to have long weekends with my other half up in York – but more than that, I just find it productive to have time to myself. Sometimes, of course, I spend my days off watching TV – but I also do my best thinking, get less stressed about my chores, see my friends, go to galleries and generally have a better, broader experience. Now that I have a child, I work seven days a fortnight and it helps me to keep up with her and provide for her needs.

I’m not going to go into the arguments about part time work and productivity here – suffice to say that I am quite sure it makes me more productive and more loyal to my employer. No doubt it wouldn’t work for everyone, but in general terms it seems a simple equation to me (though not a simple piece of social and cultural change) that higher employment combined with lower average working hours makes for a happier and healthier workforce. But then, if I had my way we’d be running some kind of Mincome.

At the digital women teacamp, we had a discussion about working part time and how to approach this in interviews. Thankfully, we came out in favour of honest, grown-up conversations about your needs versus those of the role – but not without acknowledging the depressing realities of how problematic this can be. We talked about factors including the impact on co-workers; the types of role that genuinely require a certain pattern of availability or flexibility; and some specific concerns including my niggling worry that government – in our righteous enthusiasm for agile development – are implementing it in a way that risks denying flexibility and putting off part time workers. We erred on the side of equating part time working with childcare, but pulled back from the brink in time to remember that people may have other, equally legitimate reasons to want flexibility.

In all of this discussion, though, and in most of the discussion that I see elsewhere on the subject of part time and flexible working and employment, we neglected to mention one very important fact – which I am going to put in shouty bold because it should be obvious but really bears shouting about:

If you employ someone who works part time, you get their full package of skills and experience for LESS MONEY.

Of course, when you employ someone you are looking for a balance of the person with their availability – but while turning up for work is important, adding value is surely more so. This is the single most obvious fact about part time working – that it reduces salary – but we take it for granted to such an extent that employers seem to forget the deal on flexible working cuts both ways and should be a win win much of the time.

We also talked about ‘leaning in’. I want to be clear that in working part time, and taking the low key, meandering path, I am not stepping away. I am leaning in, by making conscious choices about what works for me, and being prepared for grown up but unapologetic discussions about them.

 

It’s not detritus, it’s regolith…

There are several good blogs capturing what went on at Thinking Digital – find them via the epilogger archive – not to mention that videos of the presentations will soon be available at the Thinking Digital site, so I’ll restrict myself to a list of some passing thoughts and links (speaking of which, if you’re at an event, epilogger does seem a handy way of capturing the backchannel so that it doesn’t disappear into the twitterdump forever…).

  Word of the conference was ‘regolith’ – the loose material covering solid rock, not least on the moon. Here’s how moon dust can be 3d printed into a moon base – hopefully they will release the mindblowing video that we saw, but meanwhile here’s an interesting insight.

Jeni Tennison of the Open Data Institute mentioned these maps by Open Corporates as an interesting example of what can be done with open data, comparing the shift in access, and therefore in understanding and ultimately power, to the reformation.

While Spritz may involve collecting data about what you were reading (that gnarly privacy thing again), it does seem a very handy way to speed-read things like messages, emails and headlines, particularly on small devices like smart watches – there are a few apps powered by Spritz already available.

I’m not sure whether Meri Williams meant to create a PAM of motivation but that’s what appears in my notes – Purpose (do I know why?), Autonomy (do I have a say in what?), and Mastery (am I proud of how?) – but even the great PAM can’t help if people are not able to give a positive answer to the question ‘can somebody like me be successful here?’

IBM’s Watson seems to be an extraordinary example of machine learning – I instantly wanted it, in much the way I might idly want my own butler, and currently it’s similarly out of reach, but you can enjoy watching it defeat puny humans on Jeopardy… http://www.youtube.com/watch?v=P18EdAKuC1U

Labour’s Digital Government Review is still looking for participation – and it’s run by Chi Onwurah, a politician I actually warmed to.

Mariana Mazzucato had lots to say of interest to those of us who work in the public sector – I may one day have time to read and review her book, but meanwhile it was heartening to hear a challenge to the view that government should only be about levelling the playing field or correcting market failures, and that in fact it has the power to invest and innovate for the long term, beyond the horizons of private enterprise – even that every piece that makes an I-phone smart was in part publicly funded. It was also interesting to hear an alternative view of tax breaks for r&d, noting that cost is not what drives r&d in the first place.

Even after working in and around HMRC for 15 years I learned a few things from Mark Dearnley’s presentation – not least that the very first business to business electronic transactions were Customs in 1971 (I knew we started e-government early but I’d never heard of anything before 1990s).

And for now, as a further illustration if one were needed of the diversity of Thinking Digital, I will leave you with the amazing chain fountain .

 

 

 

 

Thinking privacy after Thinking Digital 2014

What better way to launch back into blogging than with a download of what’s running through my head after another exceptional Thinking Digital 2014 conference?

This year, there was a distinct element of ‘digital underbelly’ – the things unsettling the presenters and/or audience in the world of tech, as well as many hopeful and inspiring talks. A key theme was privacy, with Aral Balkan (@aral) throwing down the gauntlet against the hegemony of the data monetisation business model and the fallacy of ‘free’ digital services, and an excellent panel discussion of Snowden and beyond.

So I started trying to work out where I stand on privacy, which is harder than I thought it would be. As a classic British liberal individualist by upbringing, you’d think my position would be clear – privacy good, invasion of privacy (whether by companies or government) bad. I do think privacy is good, but I also find myself wanting to unpick some of the issues exercising the conference, because, as with most things, it’s not quite that simple.

When it comes to the Snowden revelations, two arguments are often used to justify invasion of privacy by government – which has happened on the back of us giving our data to companies: ‘There’s no problem if you’ve got nothing to hide’, and ‘Government need to protect us, e.g. from terrorist atrocities’.

Let’s take the first one first. It’s flawed on several levels.

• Actually, everyone has something to hide. Not in a bad way, just that we all have a point where disclosure would become uncomfortable – that’s pretty much why we have a concept of privacy in the first place, and don’t (usually) conduct our intimate lives in full view. Exactly where that line should lie, though, is partly cultural (some countries are much less worried about e.g. the government using their medical data than others), and should be subject to debate.
• It’s not a very healthy approach to democracy to effectively say that the state should have unlimited access. That said, a perfectly functional democracy involves all sorts of trade-offs in terms of what people consider to be public goods or the role of their state – so again, there’s a debate to be had. At the least, though, there should be effective oversight and control of how far governments are going – the potential for misuse being what it is.
• Even if you feel that you personally are comfortable with how far your government is going – e.g. you ‘have nothing to hide’ in your emails – what about all of your friends and contacts, and their governments? If your email provider can and does ‘read’ your emails, and any government can potentially piggy-back on that for intelligence, what are you letting your email correspondents in for? And what gives you the right to make that decision for them?
• Personally,  and almost certainly wrongly, I feel less ‘icky’ about my data being parsed by computers and algorithms than e.g. having my mail opened and read by a person. I have ‘nothing to hide’ from a computer which I have no reason to suppose will identify any pattern requiring the intervention of a person – i.e. it will not ‘judge’ me as anything worse than uninteresting. None of that judgement – or lack of it – is transparent to me, though, so who’s to say that it will always be benign?

I find the ‘government surveillance is necessary for security’ argument tricky, too.

• By definition, there is an absence of transparent information about how useful intelligence-gathering actually is – not to mention a vested interest in making it seem as effective as possible e.g. claiming that potential attacks have been ‘foiled’.
• Even on a common sense basis, there must be a lot of caveats to the belief that access to more information gives better intelligence results. For starters, volume is useless unless you have the tools to do something effective with it, which brings us straight back to a lack of evidence one way or the other.
• There clearly are instances of intelligence services getting things wrong – including in democratic, reasonably benevolent states. How many mistakes are we willing to live with as ‘for the greater good’? This is both a specific, practical / cultural question about our current circumstances; and a more philosophical one. The death penalty is a bit similar – I am against it for a bucket of reasons, some thought-through and some instinctive: because I don’t consider the loss of innocent life worth it; because I consider the ‘job’ of executioner dehumanising; and because I believe in rehabilitation in all but the most extreme cases. When it comes to surveillance, it seems to me there is a philosophical problem about intention vs action – they are not the same, the first is not a crime, and we’ve all had thoughts that we wouldn’t want to be judged for. ‘Evidence’ about my intentions when I haven’t yet done anything might have legitimate uses –  e.g. to increase security at an event in response to threat or risk – but if it’s used in any way to target me personally, before I have turned thought into illegal action, that seems to me to be crossing a line in terms of democracy and what is acceptable as ‘collateral damage’ to our civil liberties. The ideal might be that the security services identify someone as a threat, monitor them to gather evidence, then arrest them at the point of action, just in time to prevent an atrocity – but the likelihood of this all coming together, even for the best security services on Earth, seems small.
• Christian Payne (Documentally) responded to the ‘government protect us’ point during the panel discussion by saying that the questioner was asking him to live in a prison in order to be safe. I’d go a step further and characterise it as  living in a prison to be free (from terrorism, fear etc) – i.e. categorically flawed.  Are we prepared and democratically able to decide to trade aspects of our privacy for other goods? Yes. Very few of us would argue that there should be no intelligence-gathering or security services at all. But does that mean we should accept almost any level of encroachment in the name of security? No. Governments that have intelligence, even broadly benevolent ones, will want to use it, and we might not like how they do.
• There will always be individuals who can contrive something nastier or sneekier or both than the system can prevent (and really, we might on some level be glad of this – that the human element remains more powerful than the things we have created). It’s a bit like tax – you can’t just endlessly increase the law in the hope that you will find and close every loophole, someone will always be a step ahead – and you can’t just endlessly erode civil liberties in the hope that everything nasty will go away and we can all live happily ever after.
•  A final more personal / cultural point – I spent a lot of time in London when IRA bomb scares (and sometimes actual bombs) were more or less a regular occurrence. The attitude of most people then was ‘Oh bother that station’s shut again I’ll have to take a different route home’, not ‘let’s give the government unlimited power to make war on terror’. Granted, the level of potential damage was lower, but I think we were freer, and therefore more successful in combating the extremism that feeds terrorism, when we took that attitude.

So, this has all taken rather longer than even I expected. I hope I’ve demonstrated some flaws in two arguments for invasion of privacy.

And yet I do still use gmail, and other companies, service and apps that monetise my data. Previously, I would have said that’s because they provide great things that I want to use – and that’s still true – but I might not choose them if I had any real alternatives.

I think the critical things are that

1. I am using certain services consciously, in the knowledge that I am ‘paying’ in data, and with a willingness to debate whether this is desirable;
2. I am doing this in the context of a wider debate about the points above and what trade-offs we are comfortable with; and
3. I have real options.

For me personally, the first point is reality – although for many people it still isn’t, and the conference recommendation to watch Terms & Conditions is one I would repeat.

The second point is reality in certain circles, but doesn’t seem to go wide enough. And by definition, things like terms and conditions are not very transparent for most people, stifling a debate which might otherwise happen.

The third point doesn’t seem to be reality unless you have a level of technical capability (and patience with design flaws / difficulties) way above average – I’m not there. So I’ll be looking out for what Aral is doing next; reading up on Pretty Good Privacy; and generally keeping my eyes and mind open.

Thanks again to Thinking Digital, and thanks for reading. More on the rest of the conference and on other things soon!

Addendum – This is a really excellent – if scary – blog by Quinn Norton about why everything is broken… ‘Let me make something clear, because even some geeks don’t get this: it doesn’t matter how good your encryption is if your attacker can just read your data off the screen with you, and I promise they can’.